Frequently asked questions
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Reveal & Heal Solutions places your order directly with the lab that created your test. For example, if you ordered the Reveal Your Toxicity Levels test, Reveal & Heal Solutions will place your order through this lab, which then processes your order for shipment. We do not ship test kits from a Reveal & Heal Solutions warehouse, but we do make sure the labs ship your kits from theirs!
Each individual lab has its own average shipping time (the time it takes for the kit to arrive at your home) and turnaround time (the time it takes for the lab to process samples and provide results after you've mailed back your kit).
Return packaging is always included in your test kit! Each individual lab has instructions on how to package and return your kit so the sample reaches the laboratory in good condition. These will include a step-by-step guide on how to package and mail back your kit to ensure your sample can be processed!
We highly recommend taking a photo of your return label so you can personally track your sample back to the lab! Some of our partner labs do notify us when your sample has been received, and you will receive an e-mail from Reveal & Heal Solutions notifying you when this happens. If available, we will also update you with the “Estimated Completion Date” as well.
You can email our team at hello@revealandhealsolutions.com to request a sample received confirmation. Our team would be more than happy to reach out to the lab directly to confirm this!
No worries! Please reach out to hello@revealandhealsolutions.com with any re-order request and our team would be more than happy to place a new order for you at no additional cost! Please note: expedited shipping requests will include a separate fee.
Because test kits are ordered through several different labs that all offer their own expedited fees, we are not able to add this option to orders. Please reach out to hello@revealandhealsolutions.com for expedited shipping costs before you mail back your test kit and we would be happy to help you through this process!
Yes, we will email you directly to notify you once we receive the results from the lab. Please reach out to hello@revealandhealsolutions.com for any questions, or if you'd like us to contact your provider with your request!
If there are any issues with your samples, we will receive this notification directly from the lab and we will then notify you. This will include the notice from the lab and what the next steps will be. If you are required to do a recollection, our team will send you another kit at no charge.